Problems with email

  1. Are you online? Check if your device is connected to the internet and if you have service at your location.
  2. Check if you can send other emails from your device. If it works, but you still cannot send the report from DomuSpect, it might be a result of the file being too big. For example, you might have attached too many photos.
  3. Try another email app. For example, Apple’s app has a limitation of 15MB for attachments. If you have the Gmail app on your device, you can try that instead. If you have, for instance, the Gmail app on your device, you can try that instead.
  4. You can share the report through Google Drive, Dropbox or the like. If you use one of these apps, you can download the report when you are back at the office and send the file from your computer.
  5. Save the report as a PDF file on your device. Log into your email app, and try sending the report as an attachment.
If you use Apple’s email app, remember that there is a limitation at 15MB attachments. Unfortunately, we cannot change the limit. If you have created a moving report with many photos, your report might become too big which can cause problems with sending the report via Apple’s email app. If you have other apps such as Gmail or Outlook installed on your device, you can try using one of these instead. You can also share the report through, for example, Dropbox, Google Drive or other alternatives in case you have one of these apps on your device.
If you have problems sending the moving report, it can be due to the email not going beyond the outbox. For example, this can be caused by a bad internet connection, too many emails in the outbox, or an email with a large attachment. Therefore, you should check your outbox for emails that block you from sending the report.