You can save high resolution photos in the camera roll on your device. If you turn on this feature under company information in the app, you should remember:

• Transfer photos from your device to a storage media (for example, a hard drive) – and remember backup!
  
• Delete photos continuously to ensure that your device does not run out of space.

• Remember that the more photos you add to the report, the bigger the PDF-file becomes. If you have multiple photos, you MIGHT experience that you have difficulties forwarding the report as an email as some email apps have a limit for the size of attachments.

If you have multiple old moving reports on your device, you might experience that the app works slower than usually.

Therefore, we recommend that you delete old reports continuously. Of course, ensure that you have a copy of the finished reports and the matching photos, and save them at a storage media, including backup, in case you need to use the reports. Generally, we do not save your moving reports at DomuSpect – they are solely saved on your device.

Remember that you also have the option to save photos in your camera roll. Saved photos should also be deleted continuously, or you might experience that your device runs out of space. Remember to save pictures at a storage media, and again: remember backup!

If you have an EXCLUSIVE subscription, we store the moving reports and photos you have synchronised in the cloud.

There are certain differences between conducting a moving in report and a moving out report. Therefore, we think that you should have the possibility of trying both before you buy any cases.

In the moving out report there are multiple different options – for example, in regards to the refurbishment. For instance, you can choose between Cleaning at Tenants expense, Cleaning at Landlord’s expense or other options that are of no relevance to a moving in report.

You decide which email you use for your account. When you create your account, you can choose whether you want to use email, Facebook or Gmail. If you choose email, you have to create a password – and remember your password. 

In case you forget your password, it can be reset the next time you log in.

Yes. When you have created your first account, you log out of said account. Then, you can create a new account with a new email. You type in the new user’s email, choose a password and log in.

When you have created the number of accounts you need, you send the user information to your employees. Then, your employees are ready to use their new accounts which automatically have two free cases each.

We can divide your purchased cases between your employees if you contact us. But note that it is important to contact us before you buy the cases.

Yes, you can create and prepare reports at your office which means that you have less data to enter during the inspection. However, generally, you should be aware that you need to use the same device at the inspection.

Our EXCLUSIVE subscription allows you to work across different devices as you can synchronise data and photos by tapping the sky in the top tab. This means that you can create a moving inspection with one device and conduct the inspection with another device. Naturally, you have to login with the same user on both devices.

No. Domuspect – digital moving reports is only available for iOS and Android devices. But we are working on a webadmin that will allow you to edit and create reports from a PC or MAC.

No, you have to finish the report at the inspection, and you are not allowed to change it afterwards once you and the tenant has signed the moving in / out report.

No, this is not a possibility yet. However, it is a part of our road map and will probably be a part of a future update of the app.

No, but in Denmark, we have a collaboration with Proper. Check them out at helloproper.com.

In Denmark, you can easily enrol your tenants for electricity supply via the DomuSpect app. We are collaborating with SEF which means you can enrol your tenant for electricity supply while you conduct the moving in inspection. If the tenant does not enrol themselves for electricity supply, you are liable for the electricity bill as landlord.

Under the tab 1: Information, you enter information into all of the boxes that are marked with an asterisk (*), and when the tenant has signed, you tap View and send registration for electricity supply. Then, you have authorisation to enrol the tenant for electricity supply. At the top tab you tap Send to electricity supply in the upper right corner – and the enrolment is sent! Neither you nor the tenant needs to do anything else.

The authorisation can be shared with the tenant through the other features at the top tab.

Currently this feature is not available in outside of Denmark – check back for updates as we are constantly working on new partnerships outside of Denmark.

No, you have to contact your local utility company.

In principle, you can change the report after the tenant has signed. However, we strongly advise against it as it can be considered tampering with documents – in the worst case scenario.

When you and the tenant have signed the report, you should forward the report to the tenant and office at once. Thus, this report is the one you should use for documentation and filing.

In 2016, when we developed DomuSpect – digital moving reports, the tenant had to sign for three different legal purposes. First, they had to sign the moving report. Second, they had to sign to confirm that they wanted to receive the report in an email, and third, they had to sign to confirm that they had received the report.

Since, the legislation has been relaxed and from 1 January 2019 it has been legally allowed that tenants receive their moving reports via email. However, on recommendation from our legal counsellors, we have decided that tenants still have to confirm that they want to receive the report in an email to provide a certain degree of safety for you.

No. Our legal counsellors recommend that you always create a new report. But when you create a new report, you can reuse the relevant data from the moving in inspection by entering it manually.

Maybe you have forgotten to turn Dark Mode off? With the iOS13 update, the new feature Dark Mode ensures that your device automatically goes into Dark Mode when it is dark.

Dark Mode is supposed to conserve the battery life and provide less harsh display brightness. However, many apps are affected by this feature and therefore, it might be necessary to turn the feature off.

How to turn off Dark Mode:

1. Go to ‘Settings’ – press the cogwheel on your entry screen.
2. Scroll down until you reach ‘Display & Brightness’
3. Change from ‘Dark’ to ‘Light’.
4. You can, for example, disable ‘Automatic’.

If you are using the DomuSpect app at night, and it does not work, you might have Dark Mode switched on. You will probably see some sections that are white, some that are black, and some may even be yellow. A lot of the sections might appear to be gone, or as if you are not able to type in any information in them. However, all of the sections are there, but it can be described as an optical illusion which means that what is light becomes dark and vice versa. Therefore, this feature can be tricky as a lot of apps might appear to not work properly.

So, in case your screen looks weird, Dark Mode is often the reason. If you think the screen has a wrong colour after updating your device, Dark Mode is usually the problem.

If you are a customer at DomuSpect and at our partner Proper, you can have your moving reports saved in a digital folder at Proper automatically. 

The only thing you have to do is send the moving report to Proper at Support@helloproper.dk, and it will be handled automatically. This is very easy for you as a landlord.

You can cc support@helloproper.dk when you forward the report to the tenant, or you send it to support@helloproper.dk afterwards. 

It is easy to manage flats and houses with Domuspect.