Problems after updating

Did you update DomuSpect and lost your unused reports? On rare occasions, it happens that your unused reports are reduced to two after an update. If this happens, we ensure that you get your unused cases back. Contact us at info@iospect.co.uk and we will fix it at once.
Sometimes DomuSpect does not start after a new update. Typically, this is because the storage on your device is full. Try closing the other apps you have open on your device. If this does not work, try restarting your device. If this does not work either, you can try deleting and reinstalling the app, and it should start.
Maybe you have forgotten to turn Dark Mode off? With the iOS13 update, the new feature Dark Mode ensures that your device automatically goes into Dark Mode when it is dark. Dark Mode is supposed to conserve battery life and provide less harsh display brightness. However, many apps are affected by this feature and therefore, it might be necessary to turn the feature off. How to turn off Dark Mode: 1. Go to ‘Settings’ – press the cogwheel on your entry screen. 2. Scroll down until you reach ‘Display & Brightness’ 3. Change from ‘Dark’ to ‘Light’. 4. You can, for example, disable ‘Automatic’. If you are using the DomuSpect app at night, and it does not work, you might have Dark Mode switched on. You will probably see some sections that are white, some that are black, and some may even be yellow. A lot of the sections might appear to be gone, or as if you are not able to type in any information in them. However, all of the sections are there, but it can be described as an optical illusion which means that what is light becomes dark and vice versa. Therefore, this feature can be tricky as a lot of apps might appear to not work properly. So, in case your screen looks weird, Dark Mode is often the reason. If you think the screen has the wrong colour after updating your device, Dark Mode is usually the problem.
Save all of your old reports on your computer before you update the app to version 4.0! Version 4.0 is the biggest update this far which means that all of your data will be lost when you update to version 4.0. Therefore, you should make a backup of your old and finished moving reports before you update. Furthermore, we recommend that you always make backups of your reports. The easiest way to make a backup is by sending the report to your own email. Click the PDF icon, tap the send or share button at the top tab, and send the report to yourself.

The app crashes

Sometimes DomuSpect does not start after a new update. Typically, this is because the storage on your device is full. Try closing the other apps you have open on your device. If this does not work, try restarting your device. If this does not work either, you can try deleting and reinstalling the app, and it should start.