Tap the cogwheel at the top tab in the overview and go to Company information. Check if you have entered the information correctly.

Company information should be the first thing you enter when you have downloaded DomuSpect – digital moving reports. Here, you can enter whether you are a landlord and/or property manager. Additionally, you can enter information about the landlord which is important to add to moving in and out reports. The information appears at the beginning of the report, and some information appears at the bottom of every page. This includes the landlord’s signature and the tenant’s signature.

When you purchase reports via the app or have a PREMIUM or EXCLUSIVE subscription, you can add one or more landlords who you conduct moving inspections on behalf of. Tap the cogwheel in the top tab of the overview and go to Company information. First, you have to enter your contact information which includes your company name and VAT number. Second, you have to enter whether you conduct moving inspections for one or more landlords – choose Yes. In the On behalf of landlord section, you enter your name and your digital signature to verify that you are then one performing the moving inspections. Add the number of landlords you conduct moving inspections for and enter their information. Now, you can choose which landlord is to appear in the moving report when you get to 4: Signatures under The moving inspection is performed on behalf of.

You enter your company information under settings, then you create a new moving inspection and choose whether it is a moving in or moving out inspection.

You start by entering information about the rental property and tenant, and if you are conducting a moving in inspection, you can enrol the tenant for electricity supply. The second step is where you enter the usage and add photos for documentation. This is also where you enter information about the keys for the rental property. At the third step, you go through the different rooms in the rental property. You choose the type of room in the upper tab and press +ADD…, and draw a simple blueprint, draw the door and the surface to the left of the door is called surface A. Then, you consider the condition of the surfaces and other elements step-by-step, and assess whether the property needs to be refurbished and whether it is at the tenant’s or landlord’s expense. You can add notes and photos as documentation, and when you have finished, tap ‘exit’ and move on to the next room. When you have inspected all of the rooms, you go on to the fourth step where you enter general comments and pictures. This is also the step where the tenant signs the report.

The moving report is continuously and automatically generated on the basis of the information you entered during the inspection. You find the PDF-report in the top tab or from the overview. 

When you are in the overview, you always have the opportunity of tapping the PDF-symbol to the left of the moving inspections. That way, you can check the moving report which continuously and automatically is generated as a PDF based on the information you enter during the moving inspection. In the top tab you can either share, email or print the report.

The first time you use the DomuSpect app, you’ll get a short introduction which introduces the symbols and features in the app. If you tap the question mark in the top tab, you get the introduction again or alternatively, you can find a written overview. Here, you also find the contact information for our support.

You also get a short introduction to the screen, you encounter when you create your first moving in or out inspection report.

Tap +NEW MOVING INSPECTION and enter the tenant’s name. Ensure that you enter the name correctly as it cannot be changed afterwards. When you tap Create and Yes, you can choose between a moving in inspection or a moving out inspection.

You begin at the first step which is 1: Information which you find in the bottom tab. The date and time for the inspection will be entered automatically, but it can be changed in case you prepare the moving report beforehand. You have to enter information about the rental property, the tenant, and add a photo of the blueprint or draw a simple one in the app. Then, you are ready to start the inspection.

To add company information, tap the cogwheel in the top of the menu and choose Company information. At the top, you can insert your own logo. Enter your contact information, company name and VAT-number.

Here, you can add one or more landlords whom you conduct moving inspections for. Enter your name and write a digital signature to verify that you are the one conducting the moving inspections.

Now, you only need to consider three more things: It is a good idea to tick off the box Save photos to camera roll which means that all of the photos you take are saved in an original version. If you tick off the next box, you get the Ability to draw and write in photos directly in the app. Only tick off the last box if you rent out business leases.

When you get to the third tab Rooms in your moving report, you start inspecting the different rooms in the rental property. You choose the type of room – for example, hallway – in the upper tab and tap Add hallway. You can change the description of the room, and draw a simple blueprint – place the front door and name the surface to the left of the door ‘A’.

Thus, you can consider the condition of the surfaces and other elements step-by-step, and assess whether the property needs to be refurbished and whether it is at the tenant’s or landlord’s expense. You can add notes and photos as documentation, and when you have finished, tap exit and move on to the next room.

Call us at +44 2039 361288 or send us an email at info@iospect.dk, and we can discuss the possibilities.

Yes. Tap the shopping cart in the top tab at the overview. Then, you can choose the number of reports you want to buy and complete your purchase. You have to add a credit card to your App Store or Google Play Store in order for the purchase to be completed.

No. When you buy reports via the app, you receive an invoice from App Store or Google Play Store, and this is the invoice you should use as a voucher.

No. When you purchase reports via App Store or Google Play Store, you buy a digital product which they usually do not refund. However, in some cases it is possible to get a refund if you contact Apple Support or Google Support. Unfortunately, we cannot help you. When you subscribe to DomuSpect, you do not have any right of cancellation. However, you can cancel your subscription before the next automatic renewal.

Check our different subscriptions as you can subscribe online. You are always welcome to contact us at +44 2039 361288 or info@iospect.co.uk and we will get you started.

Can I try DomuSpect for free before I purchase cases? Yes! When you download DomuSpect – digital moving reports for the first time, you receive two free reports. This means that you can try creating a moving in report and a moving out report as there are differences between the two types of inspections, and therefore, it might be beneficial for you to try out both before an actual inspection. If you have any questions as to how the app works, check our How to videos or contact us at +44 2039 361288 or support@iospect.dk.

DomuSpect needs allowance to access your camera roll. Thus, the first time you use the feature of taking a photo, you will be asked whether DomuSpect is allowed to access your camera roll – press OK/Yes. If you, by accident, press no, you can change it in your device’s settings. Based on your device, you can either change it in the camera settings or private settings.

Yes. When you tap the camera icon during the inspection of a room, you can choose a photo from your camera roll or take photos via the app.

When you conduct a moving inspection, you can document the condition of the property by using photo documentation. For example, if there is some kind of damage, you can describe it and attach a photo of the damage. Thereby, everyone involved can see the damage and its extent. Furthermore, it can be used to document that everything is new and clean in newly-built houses.

Yes and no. You can attach as many photos in your moving reports as you please. However, you should be aware that the more photos you attach, the heavier and longer the report becomes. This might affect whether you can send the report as an email or not. Some email apps, such as Apple’s, have a limit for the size of attachments. If your preferred email app has a limit, you can try another one. Alternatively, you can share reports through Google Drive, Dropbox or the like which allows you to download the report when you are back at your office. Unfortunately, we are not able to change Apple’s limit of 15mb.

The resolution on the photos in the report is a compromise between representing the conditions best possibly without making the PDF-file too heavy to forward as an email. In Company information you can choose whether to save photos to camera roll or not. This feature enables you to save all your photos as high resolution photos in the camera roll. Remember to save copies of your photos on a hard drive and delete them continuously on your device to ensure that it does not run out of space. Generally, we do not save either moving reports or photos at DomuSpect. Your moving reports are solely saved on your device. If you have an EXCLUSIVE subscription we save the reports and photos you have synchronised in the cloud.

You are probably trying to attach more than one photo in the blueprint section which you cannot. You can only add one blueprint. Instead, you have to add photos when you unfold the surfaces of the room. This means that the photos will be placed in accordance with the surfaces they belong to.

Did you update DomuSpect and lost your unused reports? On rare occasions, it happens that your unused reports are reduced to two after an update. If this happens, we ensure that you get your unused cases back. Contact us at info@iospect.co.uk and we will fix it at once.

Sometimes DomuSpect does not start after a new update. Typically, this is because the storage on your device is full. Try closing the other apps you have open on your device. If this does not work, try restarting your device. If this does not work either, you can try deleting and reinstalling the app, and it should start.

Maybe you have forgotten to turn Dark Mode off? With the iOS13 update, the new feature Dark Mode ensures that your device automatically goes into Dark Mode when it is dark. Dark Mode is supposed to conserve battery life and provide less harsh display brightness. However, many apps are affected by this feature and therefore, it might be necessary to turn the feature off. How to turn off Dark Mode: 1. Go to ‘Settings’ – press the cogwheel on your entry screen. 2. Scroll down until you reach ‘Display & Brightness’ 3. Change from ‘Dark’ to ‘Light’. 4. You can, for example, disable ‘Automatic’. If you are using the DomuSpect app at night, and it does not work, you might have Dark Mode switched on. You will probably see some sections that are white, some that are black, and some may even be yellow. A lot of the sections might appear to be gone, or as if you are not able to type in any information in them. However, all of the sections are there, but it can be described as an optical illusion which means that what is light becomes dark and vice versa. Therefore, this feature can be tricky as a lot of apps might appear to not work properly. So, in case your screen looks weird, Dark Mode is often the reason. If you think the screen has the wrong colour after updating your device, Dark Mode is usually the problem.

Save all of your old reports on your computer before you update the app to version 4.0! Version 4.0 is the biggest update this far which means that all of your data will be lost when you update to version 4.0. Therefore, you should make a backup of your old and finished moving reports before you update. Furthermore, we recommend that you always make backups of your reports. The easiest way to make a backup is by sending the report to your own email. Click the PDF icon, tap the send or share button at the top tab, and send the report to yourself.

1. Are you online? Check if your device is connected to the internet and if you have service at your location.
2. Check if you can send other emails from your device. If it works, but you still cannot send the report from DomuSpect, it might be a result of the file being too big. For example, you might have attached too many photos.
3. Try another email app. For example, Apple’s app has a limitation of 15MB for attachments. If you have the Gmail app on your device, you can try that instead. If you have, for instance, the Gmail app on your device, you can try that instead.
4. You can share the report through Google Drive, Dropbox or the like. If you use one of these apps, you can download the report when you are back at the office and send the file from your computer.
5. Save the report as a PDF file on your device. Log into your email app, and try sending the report as an attachment.

If you use Apple’s email app, remember that there is a limitation at 15MB attachments. Unfortunately, we cannot change the limit. If you have created a moving report with many photos, your report might become too big which can cause problems with sending the report via Apple’s email app. If you have other apps such as Gmail or Outlook installed on your device, you can try using one of these instead. You can also share the report through, for example, Dropbox, Google Drive or other alternatives in case you have one of these apps on your device.

If you have problems sending the moving report, it can be due to the email not going beyond the outbox. For example, this can be caused by a bad internet connection, too many emails in the outbox, or an email with a large attachment. Therefore, you should check your outbox for emails that block you from sending the report.

On your device, you open either App Store or Google Play Store and search for DomuSpect. When you have found the app, you press ‘Install’ or ‘Get’, open the app when it is downloaded and log in with either your email, Facebook or Gmail.

In case the tenant is present for the moving inspection, you should both sign the inspection report. If you manage the rental property for someone else, you still have to sign the report.

We recommend that you go through all of the rooms together with the tenant, note the condition of the rented property, as well as take necessary photos. When you have finished, you can go through the report with the tenant. After this, you are ready to sign the moving report.

If you have filled out the company information – including your signature – correctly, DomuSpect automatically uses your signature, and you do not have to sign the reports every time you make one.

Tap +NEW MOVING INSPECTION and enter the tenant’s name. You cannot change it later, so you need to ensure that you type the name in correctly. When you tap create and yes, you can choose whether you are conducting a moving in report or moving out report.

The first step is 1: Information which you can see in the bottom tab. The time and date for the inspection is filled out automatically, but you can change it in case you prepare the report beforehand. You enter information about the rental property, the tenant and add a photo of the blueprint, or you can draw a simple one in the app. Then, you are ready to conduct the moving inspection.

At the second step, you document the usage and keys, and the third step is about the condition of the rental property. Add the first room, for example, hallway and go through the checklist, write comments, take pictures, add or draw a blueprint. When you have finished, you are ready for the next room.

When you have documented all of the rooms, you go to the fourth step. Here, you and the tenant sign the report, and you forward the report to the tenant and yourself.

Check out our different subscription plans. You are always welcome to contact us at +44 2039 361288 or info@iospect.dk and we will get you started.

Yes! When you download DomuSpect – digital moving reports for the first time, you get two free reports.

This means that you can try creating a moving in report and a moving out report as there are differences between the two types of inspections, and therefore, it might be beneficial for you to try out both before an actual inspection.

If you have any questions as to how to use the app, check out our How to videos or contact us on +44 2039 361288 or info@iospect.dk.

Yes, but not in the DomuSpect app. We have a collaboration where you can get unlimited access to free, digital tenancy agreements if you have an Enterprise subscription.

As an Enterprise customer, you get:

• Unlimited properties
• Unlimited digital tenancy agreements
• Unlimited digital signatures

As an Enterprise customer at DomuSpect, you get all of it.

Yes, you can easily add more rooms. In the top tab, you choose the type of room you want to add – for example, hallway. Then, you can tap +Add hallway, and you have added a new room.

You can name the rooms in the report differently in order to make it easier to keep an overview in the PDF report. In the section ‘designation’ it says ‘Hallway’ when you add a new hallway, but this description can be changed to ‘Hall’, and the next one could be, for example, ‘Porch’. Thus, you can name any room so they fit your rental property.

Under 3: Rooms, you tap Room in the top bar and Add room. In the section designation, you can change the name from Room to, for example, Balcony, Garden or any other description you find an appropriate name.

When you go through the checklist, you can delete any section that does not apply to that specific room. You are also able to add sections yourself, or you can change the name of existing sections. Alternatively, you can make notes or use the comment section.

No. DomuSpect works 100% offline if that is what you need. Thus, it does not matter where you are when you conduct a moving inspection which is a great advantage.

However, when you have to send the report to the tenant, you need to be online in order for it to be sent.

If you experience that DomuSpect crashes, you should check the following steps: How many apps are open on your device? Double-tap the ‘home’-button (iOS) or tap your Android device to see how many apps you have opened. To secure the best performance and stability, we recommend that you do not have a lot of other apps opened. Try closing the other apps and see if the problem is fixed. Did you just update DomuSpect or the operating system on your device? Try restarting your device – sometimes iPads/iPhones and Androids might ‘have the blues’ after an update. Do you have a lot of old files stored in the app? Delete some of your old reports – especially those including several photos. Of course, be sure that you have a copy of the report and the matching photos on, for example, a hard drive to ensure that you have the documentation if needed. Generally, we do not save your moving reports at DomuSpect – your reports are only saved on your device. Check your iOS and Android version? Did you update your iPad/iPhone/Android device? It is a good idea to update your device to the newest version of iOS as they are more stable than new versions. Did you just update DomuSpect or your device, but were interrupted by, for example, a network error or other reasons? Sometimes updates do not proceed as they should which can be caused by many reasons which we cannot do anything about. Thus, the error can be caused by your device, network errors or other reasons. In this case, you must uninstall and reinstall DomuSpect. However, remember that your old cases disappear if you delete and reinstall the app. Therefore, it is important to save your files on, for instance, a hard drive. This ensures that you can find the report if you need the documentation. Generally, we do not save your reports at DomuSpect which means that your reports are only saved on your device. If you have unused reports bought via App Store or Google Play Store, these will not be affected by the reinstallation. Don’t worry: you will not lose your unused cases. If you have an EXCLUSIVE subscription, we store the moving reports and photos you have synchronised with the cloud.

Sometimes DomuSpect does not start after a new update. Typically, this is because the storage on your device is full. Try closing the other apps you have open on your device. If this does not work, try restarting your device. If this does not work either, you can try deleting and reinstalling the app, and it should start.

When you choose SELECT in the hamburger menu, you can select one or more reports and handle them simultaneously. This can be done by using the menu at the bottom of the screen.

If you choose the folder icon, the selected reports are moved to the archive. If you choose the cloud icon, the selected reports are uploaded to or downloaded from the cloud – remember that you need to have cloud access in your subscription to use this feature. If you choose the trashcan icon, the selected reports are deleted.

If you tap the cross, you leave the SELECT feature.

Yes! We suggest that you archive your finished moving reports, and that you only store active moving reports in the app. Therefore, moving reports are automatically deleted 30 days after the inspection date, but you can also move moving reports to the archive yourself. There are different ways to do that:

When you are in the overview, you can swipe the moving report that you want to archive to the right and tap +ARCHIVE. Then, the moving report has been moved to the archive. If you need the report, it can always be downloaded from the archive.

If you open the moving report, it can be archived by tapping the folder icon at the top of the screen.

When you choose SELECT in the hamburger menu, you can select multiple moving reports and move them to the archive simultaneously. This is done by tapping the folder icon at the bottom of the screen.

If you cannot find a specific moving report, it has probably been archived automatically. Moving reports are automatically archived 30 days after the inspection date. You can find the archived reports by tapping the ARCHIVE button in the hamburger menu.

When you have found the moving report you were looking for, you swipe it right and tap -ARCHIVE. To get back to your overview, you tap the ARCHIVE button in the hamburger menu again. Now, you will find the previously archived report in the overview of your moving reports.

When you choose SELECT in the hamburger menu, you can select multiple reports and move them to your overview simultaneously. This is done by tapping the folder icon at the bottom of the screen.

When you have completely finished a moving report, it is a good idea to delete the report from the app. However, before you delete the report, it is a good idea to send a copy of the reports and matching photos to yourself so you can save them. Having extra backup is always a good idea as well to ensure that you can find the documentation if you ever need it.

In the overview, you choose the moving report that you want to delete, swipe it to the left and tap DELETE. When you choose SELECT in the hamburger menu, you can select multiple reports and delete them simultaneously. This is done by tapping the trashcan icon at the bottom of the screen.

A moving  report is permanently deleted 30 days after you delete it. Thus, if it is less than 30 days since you deleted the report, you can find and restore the deleted moving report. You find deleted moving reports by tapping the DELETED button in the hamburger menu in the upper right corner.

When you have found the report you wish to restore, swipe left and tap RESTORE. Remember that you have to tap the DELETED button again to go back to the overview of active moving reports where the restored report can be found now.

At DomuSpect, we do not save any of your moving reports which means that your moving reports are only stored on your device. Therefore, it is incredibly important that you continuously save the moving reports and matching photos on a storage device, and remember to create a backup as well.

In the hamburger menu, you will find a slide menu where you can choose between DEVICE and CLOUD.

If you use the storage on your device, moving reports will only be saved on your device.

With an EXCLUSIVE subscription, you have access to storage in the cloud. If you choose to create a moving report using the cloud storage, the moving report is automatically saved in the cloud.

Moving reports can be manually uploaded from your device to the cloud, and likewise, you can download moving reports from the cloud and onto your device.

When you are in the overview, swipe the report you want to upload to or download from the cloud to the right. Here, you can choose between UPLOAD or DOWNLOAD.

Moving reports are either saved on your device or in the cloud, and therefore, you have to choose between DEVICE or CLOUD in your slide menu which you find in the hamburger menu.

When you choose SELECT in the hamburger menu, you can select multiple reports and either upload them or download them simultaneously. This is done by tapping the cloud icon at the bottom of the screen.

You can save high resolution photos in the camera roll on your device. If you turn on this feature under company information in the app, you should remember:

• Transfer photos from your device to a storage media (for example, a hard drive) – and remember backup!
  
• Delete photos continuously to ensure that your device does not run out of space.

• Remember that the more photos you add to the report, the bigger the PDF-file becomes. If you have multiple photos, you MIGHT experience that you have difficulties forwarding the report as an email as some email apps have a limit for the size of attachments.

If you have multiple old moving reports on your device, you might experience that the app works slower than usually.

Therefore, we recommend that you delete old reports continuously. Of course, ensure that you have a copy of the finished reports and the matching photos, and save them at a storage media, including backup, in case you need to use the reports. Generally, we do not save your moving reports at DomuSpect – they are solely saved on your device.

Remember that you also have the option to save photos in your camera roll. Saved photos should also be deleted continuously, or you might experience that your device runs out of space. Remember to save pictures at a storage media, and again: remember backup!

If you have an EXCLUSIVE subscription, we store the moving reports and photos you have synchronised in the cloud.

There are certain differences between conducting a moving in report and a moving out report. Therefore, we think that you should have the possibility of trying both before you buy any cases.

In the moving out report there are multiple different options – for example, in regards to the refurbishment. For instance, you can choose between Cleaning at Tenants expense, Cleaning at Landlord’s expense or other options that are of no relevance to a moving in report.

You decide which email you use for your account. When you create your account, you can choose whether you want to use email, Facebook or Gmail. If you choose email, you have to create a password – and remember your password. 

In case you forget your password, it can be reset the next time you log in.

Yes. When you have created your first account, you log out of said account. Then, you can create a new account with a new email. You type in the new user’s email, choose a password and log in.

When you have created the number of accounts you need, you send the user information to your employees. Then, your employees are ready to use their new accounts which automatically have two free cases each.

We can divide your purchased cases between your employees if you contact us. But note that it is important to contact us before you buy the cases.

Yes, you can create and prepare reports at your office which means that you have less data to enter during the inspection. However, generally, you should be aware that you need to use the same device at the inspection.

Our EXCLUSIVE subscription allows you to work across different devices as you can synchronise data and photos by tapping the sky in the top tab. This means that you can create a moving inspection with one device and conduct the inspection with another device. Naturally, you have to login with the same user on both devices.

No. Domuspect – digital moving reports is only available for iOS and Android devices. But we are working on a webadmin that will allow you to edit and create reports from a PC or MAC.

No, you have to finish the report at the inspection, and you are not allowed to change it afterwards once you and the tenant has signed the moving in / out report.

No, this is not a possibility yet. However, it is a part of our road map and will probably be a part of a future update of the app.

No, but in Denmark, we have a collaboration with Proper. Check them out at helloproper.com.

In Denmark, you can easily enrol your tenants for electricity supply via the DomuSpect app. We are collaborating with NRGi which means you can enrol your tenant for electricity supply while you conduct the moving in inspection. If the tenant does not enrol themselves for electricity supply, you are liable for the electricity bill as landlord.

Under the tab 1: Information, you enter information into all of the boxes that are marked with an asterisk (*), and when the tenant has signed, you tap View and send registration for electricity supply. Then, you have authorisation to enrol the tenant for electricity supply. At the top tab you tap Send to electricity supply in the upper right corner – and the enrolment is sent! Neither you nor the tenant needs to do anything else.

The authorisation can be shared with the tenant through the other features at the top tab.

Currently this feature is not available in outside of Denmark – check back for updates as we are constantly working on new partnerships outside of Denmark.

No, you have to contact your local utility company.

In principle, you can change the report after the tenant has signed. However, we strongly advise against it as it can be considered tampering with documents – in the worst case scenario.

When you and the tenant have signed the report, you should forward the report to the tenant and office at once. Thus, this report is the one you should use for documentation and filing.

In 2016, when we developed DomuSpect – digital moving reports, the tenant had to sign for three different legal purposes. First, they had to sign the moving report. Second, they had to sign to confirm that they wanted to receive the report in an email, and third, they had to sign to confirm that they had received the report.

Since, the legislation has been relaxed and from 1 January 2019 it has been legally allowed that tenants receive their moving reports via email. However, on recommendation from our legal counsellors, we have decided that tenants still have to confirm that they want to receive the report in an email to provide a certain degree of safety for you.

No. Our legal counsellors recommend that you always create a new report. But when you create a new report, you can reuse the relevant data from the moving in inspection by entering it manually.

Maybe you have forgotten to turn Dark Mode off? With the iOS13 update, the new feature Dark Mode ensures that your device automatically goes into Dark Mode when it is dark.

Dark Mode is supposed to conserve the battery life and provide less harsh display brightness. However, many apps are affected by this feature and therefore, it might be necessary to turn the feature off.

How to turn off Dark Mode:

1. Go to ‘Settings’ – press the cogwheel on your entry screen.
2. Scroll down until you reach ‘Display & Brightness’
3. Change from ‘Dark’ to ‘Light’.
4. You can, for example, disable ‘Automatic’.

If you are using the DomuSpect app at night, and it does not work, you might have Dark Mode switched on. You will probably see some sections that are white, some that are black, and some may even be yellow. A lot of the sections might appear to be gone, or as if you are not able to type in any information in them. However, all of the sections are there, but it can be described as an optical illusion which means that what is light becomes dark and vice versa. Therefore, this feature can be tricky as a lot of apps might appear to not work properly.

So, in case your screen looks weird, Dark Mode is often the reason. If you think the screen has a wrong colour after updating your device, Dark Mode is usually the problem.

If you are a customer at DomuSpect and at our partner Proper, you can have your moving reports saved in a digital folder at Proper automatically. 

The only thing you have to do is send the moving report to Proper at Support@helloproper.dk, and it will be handled automatically. This is very easy for you as a landlord.

You can cc support@helloproper.dk when you forward the report to the tenant, or you send it to support@helloproper.dk afterwards. 

It is easy to manage flats and houses with Domuspect.